How Do I sign up?
Go to the Join Us page where you can fill out the form which will present you with options for your plan.
Are there Data Caps?
All of our plans are data cap free, meaning that we don’t limit the amount of data you can download/upload. Our plans are based purely on the speed at which you can upload or download.
*Fair Use applies
Do i need my own modem/router?
For all of our plans, we include a high end WiFi AC router that suits 99% of customers. We do offer the ability to upgrade to a full mesh system or other options for better Wi-Fi coverage just get in touch with us here……… or at the time of submitting your install request add it into the notes.
Can i get a static IP?
If you require a Static IP Please reach out and we can advise if this is available on your connection – if it is then there is a recurring monthly charge of $7 for the life of your plan.
CAN I UPGRADE OR DOWNGRADE MY PLAN?
If you are on our wireless plans and wish to change your plan, please navigate to your customer portal, Plans then click upgrade. Select which plan you wish to change to and hit submit. We will then process this change and let you know when it will be live.
If you are on a fiber connection please Reach out and we can advise you of the options.
What Are My Broadband settings?
If you are on our wireless plans you will be on the following:
PPPOE connection – For this you will need to give our friendly team a call and they can guide you through the process.
If you are on our Fiber connection you will be on the following:
DHCP with VLAN 10 Tag – For this you will need to give our friendly team a call and they can guide you through the process and take some important details.
HOW DO OUR WIRELESS CONNECTIONS WORK?
On our wireless plans, your service runs over a purpose-built network we have built from the ground up, this network is made up of a bunch of relay sites ( generally atop hills ) which all talk back to a main fibre connected site and then out to the internet.
We then come and install a radio on your roof that has a view to one of these relay sites, run a cable down into your home and install a router. Once the service is connected and tested, we personalise your router with a Wi-Fi name and password of your choice. We then make sure all your devices and connected before cleaning up and departing.
How do i pay my bill?
There are two main ways we suggest to pay your bill –
- Automatic payment to our bank account – This is a great option if your plan is internet only, as the price per month stays the same.
- Register a credit or debit card through your customer portal – This is a great option if you have a internet and phone plan, as the price per month may fluctuate due to mobile call charges. You can set this up to be charged Automatically or Trigger a payment manually.
- Direct Credit into our account – This is Great for one-time purchases or as a last option to pay internet or phone bills.
Can i get a home line?
Yes you can, in most cases you will require an extra little box called an ATA ( analog telephone adapter ), this plugs into the wall and then into your router, your phone then plugs into the back of this box and bingo you have a phone line. We do offer purely IP based phones ( which just plug directly into your router ), for more information please reach out.
Cost for phone line per month $15 – This includes unlimited local calls, 200 minutes to NZ, UK, and AUS Landlines, and 50 mobile minutes. Mobile calls are charged at $0.19 per min.
Please read the following linked page if you are a vulnerable customer. 111 Contact Code
There are three main ways we suggest to pay your bill –
1. Automatic payment to our bank account – This is a great option if your plan is internet only, as the price per month stays the same.
2. Register a credit or debit card through your customer portal – This is a great option if you have an internet and phone plan, as the price per month may fluctuate due to mobile call charges. You can set this up to be charged Automatically or Trigger a payment manually.
3. Direct Credit into our account – This is Great for one-time purchases or as a last option to pay internet or phone bills.